ARTICLE 1 - Scope
These general conditions of sale apply to the rental of lodges and cottages offered by the company AU COEUR DES PUYS, whether the reservation is made on the website www.aucoeurdespuys.com, by phone or by email. Any reservation implies acceptance of the general conditions of sale in force on the day of the order. These conditions are available at any time on the site.
ARTICLE 2 - Reservation & rates
Reservations can be made by e-mail, telephone, mail or directly on the site via the booking tool Reservit. By choosing to book online with Reservit, the client accepts the general terms and conditions of use of this platform.
Before confirming his reservation, the client can consult in detail the services chosen as well as the total price. Any confirmation implies acceptance of the general rental conditions and constitutes the formation of the contract. The Company then sends an email confirming receipt of the reservation.
The tourist tax is charged extra. It is paid at the end of the stay and appears on a separate line on the invoice. This tax applies per night and only to adults.
The applicable rates are those displayed on the site at the time of ordering, in euros and excluding tourist tax. Any request for reservation modification must be validated by the Company and may result in a revision of the price.
The number of people accommodated in the Lodges or the Gîtes cannot exceed either the number indicated at the time of booking, nor the maximum capacity of the accommodation. A child under 3 years old can be added to an umbrella bed.
ARTICLE 3 - Online payment methods
Payment and guarantee
Depending on the type of reservation, the price of the stay is payable in full upon arrival.
When booking, only a credit card imprint is requested as a guarantee and deposit for the stay. In case of refusal, the establishment may cancel the reservation.
In order to guarantee the reservation, the customer must communicate their credit card number via a secure mode. The card used for booking must be presented at check-in; otherwise, a new card will be requested for payment.
If the stay is taken care of by a third party, the Company Au Cœur des Puys may request the necessary documents to secure the operation. The Company also reserves the right to pre-authorise the bank card at any time prior to arrival.
The invoice is given to the client on the day of his departure.
The cards accepted are: Visa and Eurocard Mastercard.
For the Gîtes, payment is made only by bank check or cash.
Non-payment will result in the immediate expulsion of the client and may give rise to legal proceedings.
Deposit and degradations
The bank imprint serves as a deposit.
Any deterioration, theft or violation of the internal regulations will be charged according to the scale presented upon arrival and displayed at reception.
A deposit of €200 is retained by credit card imprint. It is automatically canceled within 30 days of departure, except in case of damage or unpaid.
In case of damage to the Lodge, the Cottage or their equipment, the replacement will be charged at the purchase price of the new product and the deposit will be used to cover all or part of the amount due.
Inventory, equipment and maintenance
The Company provides the Lodges and Cottages chosen by the client, including:
beds, mattresses, bed linen and towels,
decoration, air conditioning, lighting,
comfort facilities (coffee maker, television, microwave, refrigerator, high-end furniture...).
Upon arrival, the client becomes responsible for the Lodge or Cottage and its accessories, under his civil liability.
The client agrees to return the accommodation in the condition observed upon arrival.
The maintenance of the kitchen area is at his expense. A cleaning fee (€50) can be applied if necessary.
Any lost or damaged item must be reported during the stay or on the day of departure and may be charged.
Rules of procedure
It is strictly forbidden:
of smoking,
to use an electronic cigarette,
to light candles or any other combustible material (stove, oil lamp, barbecue...),
inside the Lodges and the Cottages.
ARTICLE 4 - Booking Conditions
General conditions and acceptance
Any reservation implies that the client has read and accepted the terms of sale and the internal regulations (available at reception, in the Lodges or on www.aucoeurdespuys.com).
Arrivals and departures
Lodge: arrival 4pm-7pm, departure 11am.
Cottage: arrival 18h-20h, departure 10h.
Arrival before 4pm only by prior arrangement. For an arrival after 7pm, contact the reception the day before.
The keys must be handed in at the reception upon departure. It is forbidden to take any item from the establishment.
Regulation and respect for the place
The client must guarantee tranquility and use the accommodation in accordance with its destination.
The number of people must not exceed that provided for in the reservation.
The Lodges are on a private, non-fenced plot: travel must remain limited in the immediate surroundings to preserve the tranquility of the neighbors.
Cars must be parked in the private parking provided.
Non-compliance with the regulation can lead to immediate expulsion without a refund
ARTICLE 5 - Modification and/or cancellation of a reservation
Cancellation clauses:
The vacationers who make the cancellation:
- at least 60 days before the arrival date will get a 100% refund.
- between 30 and 60 days before the arrival date will get a 50% refund.
- If the cancellation is made after the indicated dates, the vacationers will not get any refund.
Modifications
More than 15 days before the stay:
The dates can be changed without charge, according to availability, for the current year.
If the new amount is lower than the initial reservation, no refund.
If the new amount is higher, the customer pays the difference.
For early bookings less than 90 days from the new date, the initial discount is forfeited and a surcharge may apply.
Less than 15 days from the stay:
The dates cannot be changed.
Confirmation:
Any modification or cancellation is final only after receipt of the email confirmation from the Company. The date of receipt of the request shall be taken as proof.
Non-presentation:
In case of non-arrival without cancellation, the entire stay is due and will be charged via the bank imprint.
For stays of at least 5 nights, the establishment is not required to keep the accommodation after the first day if the client does not show up.
Late arrivals or early departures do not entitle to any refund.
Housing relocation:
The establishment can re-rent a Lodge or a Gîte in case of cancellation, modification, non-presentation or error during the reservation (dates, number of people or type of accommodation).
ARTICLE 6 - Cancellation of stay by Au Cœur des Puys
Any cancellation by the client is only effective after confirmation by email from the Company.
In case of force majeure (unforeseeable, irresistible and external event making impossible the service), the execution of the contract is suspended.
If the reservation is canceled for force majeure, the Company will offer a credit note equivalent to the amount paid, usable within 12 months following its issuance.
If the credit is not used within this period, the amount will remain vested in the Company.
This provision applies exclusively to cases of force majeure.
No additional compensation is due to the client in case of cancellation related to an event independent from the Company or a case of force majeure.
DEVELOPMENT OF AN ACCOMMODATION OFFER
AND PRIVATE TOURIST FACILITIES IN RURAL AREAS
Creation of a residential leisure park
"At the Heart of Puys" in Nébouzat
Project objectives:
- Installation of three chalets with private terraces, two of which are equipped with a spa,
- Installation of two hotel modules with private terraces,
- setting up a reception point ,
- creation of a car park and pedestrian access to the accommodations,
- landscaping
This operation is co-financed by the European Union under the European Agricultural Fund for Rural Development (EAFRD): Europe is investing in rural areas.
